No-questions-asked full refund guarantee
Not happy with the work?Your money back, in full.
Any time before your site launches, if you're not happy with the work for any reason, we refund everything you paid within 7 working days. We won't ask why, and you won't have to prove anything.
“If you're not happy with the work at any point before launch, we refund everything you paid. No questions asked.”The same sentence goes into the quote and the contract.
How it works
Three steps,
no debate.
- Tell us you want a refundBy WhatsApp, email or phone. One sentence is enough, and we won’t ask for a reason.
- We confirm the same dayNo questions, no attempt to talk you out of it. We stop work on your project.
- Everything comes backEvery riyal you paid, within 7 working days, by the same payment method.
What's covered
A full guarantee,
not half of one.
- Everything you paidThe first payment and any after it. No cancellation fee, nothing held back.
- At any stage before launchAfter you see the design, during the build, or after you try the preview.
- For any reasonYou don't like the design, your plans changed, or you simply changed your mind. All accepted.
- Written into the contractThe same wording in the quote and the contract, so your right is clear from day one.
Why we can offer it
Because you see everything
before it’s finished.
We work in stages you review and approve, with unlimited revisions within the project scope. Most feedback is settled in one round. And if we reach a stage you don't like, the right thing for both of us is to refund you rather than finish a site you don't love.
At launch,
the site becomes yours.
At launch the whole site passes to you: the code, the design, the domain and the accounts, all in your name. The guarantee ends at launch, because you have seen, approved and received the site, and free technical maintenance continues as the contract sets out.
Questions about the guarantee
Do you really not ask for a reason?
Really. You tell us you want a refund and the full amount comes back. We may ask for your feedback after the refund so we can improve; answering is optional and changes nothing.
Until when can I ask for a refund?
Any time from signing the contract until the site launches.
How long does the refund take?
Within 7 working days of your request, by the same payment method you used.
Is it the full amount, or is something deducted?
The full amount. Every riyal you paid, with no cancellation fee.
What happens to the work already done?
It stays with us and does not pass to you, because ownership of the site passes at launch. Any domain or account registered in your name from the start stays yours.
Is the guarantee in the contract?
Yes. The same wording goes into the quote and the contract.
What happens after launch?
After launch the site is fully yours and the guarantee ends, because you approved and received the site. Free technical maintenance then continues as the contract sets out.
Try us with peace of mind.
You have nothing to lose.
Ask for a quote for your site, and we'll reply within a day.